FAQ

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Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our services, treatments, policies, and more. Whether you’re curious about appointment scheduling, consultation costs, or specific treatments, we’ve got you covered. Our goal is to provide you with all the information you need to have a smooth and enjoyable experience at Purity Spa. If you can’t find the answer to your question, please don’t hesitate to contact us directly.

General Questions

What product lines do you use?

Purity Spa is proud to offer: OSEA, Obagi, IMAGE and SkinCeuticalls.

What happens if I miss my appointment?

If you miss your appointment, you will forfeit both your payment and the session.

When does my purchased package expire?

The expiration date of purchased packages varies based on their type and the number of services included. Please consult with a Purity Spa manager for specific details.

Do you offer customized/personalized packages?

Yes, Purity Spa offers customized packages tailored to meet your specific needs and requirements. Our personalized packages are designed to provide the best possible experience based on your individual preferences.

How much does a professional consultation with an esthetician or technician for laser hair removal or medi-skin care treatments cost?

For facials, our consultation fee is $35. For Med Spa services, laser treatments, and electrolysis, the consultation fee is $55. However, if you decide to purchase a service after your consultation, the amount paid for the consultation will be applied towards the cost of the services you choose.

What should I do if I have a question that isn't answered here?

If you have any additional questions, please contact us at 703-243-4242 or send an email to manager@mypurityspa.com We are here to help!

Does Purity Spa have a package purchase policy?

Yes. Please note bellow:

Non-Refundable: All package purchases are final and non-refundable once created.
Credit Toward Other Services: The dollar value of your package may be applied toward any other services we offer. This credit must be used within 12 months from the date of purchase.

How do I reschedule my appointment?

Purity Spa strives to accommodate our clients’ needs. To reschedule your appointment without any charges, please notify us by speaking with a staff member at least 24 hours before your scheduled time. If you call within 24 hours of your appointment, you will lose your payment and the session.

Important: Please do not leave a voicemail about any changes to your appointment.

What happens if I am late to my appointment?

Purity Spa schedules appointments based on the duration of the service. If you arrive late to your appointment, you will lose the time missed, and the service will only be performed for the remaining time of the session.

For example, if you have a 60-minute massage appointment scheduled for 1:00 pm and arrive at 1:20 pm, your session will be 40 minutes and will still end at 2:00 pm.

Can I mix and match my package?

It depends on the package, availability and pricing. Please discuss with a Purity Spa manager.

What types of payment methods Purity Spa accept?

We accept all major credit cards & cash. You can also pay via the Venmo app (the only accepted payment app).

Purity Spa cannot accept personal checks, Zelle, PayPal or other payments through other apps.

How do I book an appointment?

To make an appointment, we offer several convenient options:

Email: Send an email to appointment@mypurityspa.comwith your preferred date, time and treatment. Our team will respond to confirm your appointment.

Phone: Call us at 703-243-4242 during our business hours to schedule your appointment.

Please note that we require a credit card on file to hold your appointment. Your card will not be charged unless you fail to show up or cancel your appointment within our cancelation policy frame.

How long do the results of your treatments last?

The duration of results varies depending on the treatment and individual factors.